Coaching as a Tool For Managing Employees

September 27, 2012 HR Law Consultants Conference
Session 3: 11:15 a.m. – 12:15 p.m.

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Maria Ramos-Chertok draws from over 20 years of experience with helping organizations improve employee performance, strengthen management skills and mediate workplace conflicts through effective communication and coaching. In this interactive session, Ms. Ramos-Chertok will provide an overview of the role of effective feedback and coaching as essential components of the foundation for a successful supervisorial relationship. Attendees will be given an opportunity to practice these two skills to encourage them to think about how feedback and a coaching paradigm can be incorporated into organizational practices to help promote a cultural shift.

Maria Ramos-Chertok is an attorney, organizational consultant and coach who conducts employee training and coaching, group facilitation, and conflict mediation. She received her Bachelor degree from the University of California, Berkeley in 1984 and her J.D. from the University of Pennsylvania, School of Law in 1987, where she received the Fordham Human Rights Award for the most outstanding contribution to the advancement of individual freedom and human dignity. Her areas of expertise include effective supervision, conflict resolution, sexual harassment prevention, change management, teambuilding and leadership development. She has extensive experience as a group facilitator that includes 20 years experience working with nonprofit organizations in crisis counseling, advocacy and teaching. Between 1996 – 2002, she worked with CompassPoint Nonprofit Services providing organizational development consulting and training on a wide variety of topics including, “Advanced Problem Solving for Supervisors,” “Communication and Conflict Resolution,” “Employee Retention,” and “Communication Styles.”

Ms. Ramos-Chertok was selected to participate in the National Hispana Leadership Institute (NHLI) Year 2001 Fellowship Program, which prepares selected Latina women who have demonstrated leadership for positions of national influence and public policy impact. As part of the fellowship, she completed a weeklong session at the Center for Creative Leadership in their Leadership Development Program and a week at the JFK School of Public Policy at Harvard University. In 2008, Maria joined the training team of Rockwood Leadership Institute, a national leadership development organization dedicated to training social justice activists in cutting edge, state of the art transformational leadership.